Hi. I am the organizer for a beneficiary that tried to withdraw funds and couldn’t see funds to withdraw, even though there are funds collected by the fundraiser.
Bank transfers were setup correctly and there is a green banner on top saying transfers will take place in 2-5 days (though I think that’s just a generic statement)
The issue I saw was that, when looking in her account and bank info, it said ‘In Further Review’ and that it will take 2-3 business days to verify...except this account was created a month ago!
What information is needed, if any, because it never gave a red banner or asked for anything more for verification?
Also, as organizer, through the app, it says that beneficiary needs to complete identification verification….but what specifically? Again, it doesn’t specify.
It never asked for Bank Statement, nor ID to be uploaded. Is that what the issue is?