Cannot view "Donations you've made"

  • 15 September 2022
  • 1 reply
  • 6 views

I am trying to view donations I have made, but every time I go to that page, from the account menu in the upper right, I get sent to a page asking me to verify my email. I click “Resend email” but I never get an email. Note that I made the account with password after making a donation (with the same email address). I know these donations are registered in the system, because I get emailed status reports regarding the donations.

 


1 reply

Userlevel 7
Badge +9

Thanks for letting us know @Jeff Fohl Our care team can assist with this through a manual verification process since that email isn’t reaching you. You can contact them through the “Get help” button of the help center.  Check it out here.  First you’ll have to chat with the bot, but during that conversation it will give you a link to our team.

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