Difficulty adding images to update

  • 5 November 2021
  • 1 reply

I am trying to create an update and I have 3 pictures saved and ready to insert but when I drag them onto the draft they do not insert, just disappear.  Please help, support is non existent.  



Best answer by Jules 5 November 2021, 19:30

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Hey @Lia Johnson. I’m happy to help you with this.

Updates do not have a drag and drop feature, like the fundraiser story has. Instead, you will upload a photo, and it will attach at the bottom of your post. Check out this example below.

See how the image has an “X” next to it. You cannot move this image into the body of the text. 

To add more photos, click “Add photo or video” rather than dragging and dropping an image into the file. 

If I’m misunderstanding something about your situation, please be sure to let me know that as well and I’ll try to troubleshoot with you. For additional support, click ‘Get help’ on our help center and send an email to our Care team. 

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