Email verification

  • 28 July 2022
  • 5 replies
  • 17 views
D

I am trying to transfer funds to a bank account, but I am not receiving the email verifications, having tried several times. Junk mail has also been checked. Strange as I receive an email every time somebody donates. This is really urgent, please can somebody help.

Many thanks

5 replies

Jules
Userlevel 7
Badge +9

Hey @Debbie Hopwood I see that our team was able to help you verify your email, so you should be all set to set up your banking information when you’re ready. For more information on how to do that, check out this help center article here - https://support.gofundme.com/hc/en-us/articles/360001992767-How-to-transfer-funds 

 

 

R

I’m currently having the same problem. I’m trying to setup my bank for the withdraws, but everytime I click on RESEND EMAIL for the verification process, I’m not receiving anything. I checked in the junk mail folder, and there’s nothing there.

Please help?

Jules
Userlevel 7
Badge +9

Hey @RedRoninGM We’ve alerted our team to this, so please keep a look out for their response via email. 

J

Hey @Debbie Hopwood I see that our team was able to help you verify your email, so you should be all set to set up your banking information when you’re ready. For more information on how to do that, check out this help center article here - https://support.gofundme.com/hc/en-us/articles/360001992767-How-to-transfer-funds 

 

 

Hey @RedRoninGM We’ve alerted our team to this, so please keep a look out for their response via email. 

Hi Jules, I’m having the same issue and have been emailing support and everytime I’m on your help chat I get disconnected please help thanks! 

 

Jules
Userlevel 7
Badge +9

You’ve come to the right place @Jade S I’ve created a support request for you and our team is currently looking into it. Please expect a response in the next couple of days. We’re a bit backed up due to this technical error. 

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