Issue with hold on fundraiser

  • 29 November 2021
  • 34 replies
  • 450 views
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34 replies

J

Hi @Ana-lena Quintana it looks like your review has been completed earlier today. Please let us know if you’re still having issues though, and thanks for using GoFundMe.

This has happened to me too. Also people are saying they are trying to donate and GoFundMe me will not allow them to. Please help resolve this. It's an emergency situation. 

Olivia
Userlevel 7
Badge +7

@Carrie Bradshaw I can confirm the hold has been lifted from your account. 

@James Reynolds a member from our payments team will be reaching out to you shortly with more information. Thanks for your patience!

N

I'm having the same issue, vet payment is needed for emergency care. Please help me

Olivia
Userlevel 7
Badge +7

@Nicolas Vail I can confirm that hold has been removed from your fundraiser so you’re all set. Let us know if you need help reactivating the page or withdrawing the funds. 

M
Badge

I received a notice on my fundraiser that there was an issue.  I never received an email and reached out via the form on the website.  I received an email from GoFundMe stating that they would be in touch soon.  That was 3 days ago and still nothing.  After reading through things, it appears that I need to send in some documents.  I also needed to change my name as it was not my legal name.  When I go to the ‘withdraw’ section, it says that an email has been sent to confirm.  I did not receive the email and have tried to have it resent several times, but still nothing.  I just need to know how to upload these documents so I can get my funds.

Yes I’m having the same issue. I haven’t received an email either. So, I don’t know what’s going on. I need my funds also. I just don’t understand this. It’s like the donations are in limbo. And I just have to wait and hope I get my funds. This doesn’t seem fair to me or the donors.

C

my account is on hold help need the funds asap what do i do

 

Cris
Userlevel 7
Badge +4

Hi @Christopher Gowan it looks like the review on your fundraiser is complete now and you should be all set to start bank transfers. Thanks for your patience and please let us know if you have any other questions.

K

Hello!

I’ve been trying for a week to get through to someone because I have a red banner across my bank account information saying there was an error. I have sent in four emails and heard nothing. I need these funds right away! Can someone help!

Jules
Userlevel 7
Badge +7

@Keren Rider Thanks for reaching out and we really appreciate your patience. Our team was able to complete their review, so your funds can be released. 

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