Thank you’s not going through

  • 4 August 2022
  • 2 replies
  • 4 views

Hi, I’m sending thank you notes but many of them are not going through. After sending, the donation still says “Send a thank you.”  The successful ones have a check mark and say “Thank again”. 
I’m not doing anything differently. Always using iPad or iPhone, but it looks the same on both. 
One donor who I thanked said they didn’t receive the thank you email. 
I logged out and back in again, no change. I’m the beneficiary and I’ve been able to do the thank yous many times before. 


2 replies

Userlevel 7
Badge +8

@karen110 so sorry for the trouble! I’m going to send you over to the customer care team so they can look into this for you. Be sure to keep an eye out for their reply via email! 

@karen110 so sorry for the trouble! I’m going to send you over to the customer care team so they can look into this for you. Be sure to keep an eye out for their reply via email! 

Thanks Olivia! It seems to be working now. Maybe just a temporary glitch. 

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