vetified email multiple times

  • 10 January 2022
  • 9 replies
  • 85 views
M
Userlevel 1

I've tried to set up withdrawals multiple times. It sends the verification to my email - I click on the verify link - it takes me to GoFundMe page, and then nothing... I go back into set up withdrawals and it says to resend link. It's a never ending loop. Help. 

9 replies

Olivia
Userlevel 7
Badge +7

Hi @Michele Evans it looks like you were able to verify your email and account, and you can find more information on how to withdraw here: https://support.gofundme.com/hc/en-us/articles/360001992767-How-to-withdraw-funds

 

And if you’re still running into trouble, our customer care team can be contacted by clicking the green ‘Get Help’ button on this link: https://support.gofundme.com/hc/en-us/articles/360001972728-Contacting-support 

V

Mrs. Olivia

Pretty name my daughter name is Olivia.

But my question is I can't verify my email. 

Second question is I can't set up withdraw. I'm new to all this. Thank you in advance

Olivia
Userlevel 7
Badge +7

Hi there @Virgonicky, since you haven’t received any donations yet, you won’t be able to set up withdrawals at this time. I resent the verification email to you, but if you’re still having trouble with that, you can reach out to our customer care team by clicking the green ‘Get Help’ button on this link: https://support.gofundme.com/hc/en-us/articles/360001972728-Contacting-support 

B

I have tried many times as well to verify my email and nothing comes through regular or spam (after following all the steps).  When I reach out to the Help Center I get the following reply “We're sorry. Something went wrong. Please wait one minute and try again.”

 

I can’t seem to get a solution and I need to withdraw the funds in order to help out the folks we are fundrasising for!

Olivia
Userlevel 7
Badge +7

@Barbra Ardila it looks like you were able to successfully verify your email and set up withdrawals, but let me know if you’re still having trouble! 

K

Whenever I try to transfer the funds to my bank. It asked me to verify my email which I have done several times and every time I click on the green verify email button it sends me back to the home page and I have to do it all over again with no results. Please help me? I need to know how to transfer the funds to my bank? How to set up a bank? And why it keeps asking me to verify my email over and over?

Cris
Userlevel 7
Badge +4

Hi @Kelli Hendricks I’m sorry for the frustration this has caused. It looks like our team followed up with you via email – if you’re still having issues please let them know and they’ll be able to help get this sorted for you.

S

sounds like there is a bug that needs fixed. I am having the same problem.

 

Olivia
Userlevel 7
Badge +7

@Suzanne Valdez I see your email is verified and transfers are all set up, but let me know if you’re still having trouble with that. 

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